Lumenara

1. How big are the lamps?
The crystal ball sits on a wooden base, giving the lamp a total Height of 9.5 cm and a Width of 7.5 cm.

2. Are these lamps good as gifts?
Absolutely! Their unique, artistic design makes them a highly popular and memorable gift for space lovers, students, office workers, or anyone looking for a beautiful, calming light source.

3. Can I use the lamp with my own wall adapter?
Yes! The lamp comes with a standard USB cable, which can be plugged into any quality USB wall adapter you already own (like the one for your phone), or any powered USB port.

4. Does the light get hot when left on for a long time?
No. We use cool-to-the-touch LED lighting, which is highly energy-efficient. You can leave the lamp on for extended periods without it becoming hot.

5. How should I clean the crystal ball?
To clean the crystal ball, simply use a soft, dry, or slightly damp cloth. Do not use harsh chemical cleaners as they could damage the clarity of the crystal.

1. Unpack: Carefully remove the crystal ball and the wooden LED base (with attached USB cable).

2. Connect Power: Plug the USB connector (at the end of the cable) into a standard USB adapter.

3. Place Ball: Gently set the crystal ball onto the center of the illuminated wooden base.

4. Enjoy: Your crystal ball lamp is now ready to use.

1. Returning Time Limit.
We offer a 07-day return policy, which means you have 07 days after receiving your item to request a return.

2. Eligibility Requirements
To be eligible for a return, your item must be in the same condition that you received it, unused or unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.


3. How to Start a Return
To start a return, please contact us at [lumenarapk@gmail.com]. If your return is accepted, we'll send you instructions on how you can return your package.


4. Damages and Issues
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

1. Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

2. Shipping Rates
We offer a flat-rate shipping fee of 300RS for all domestic orders.

3. Free Shipping
FREE Shipping is offered on orders over 2500 RS.

4. Shipping Time-frames
Delivery typically takes 2-4 business days from the time of shipment.